Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE

1.1 In these terms and conditions, the words "you" or "your" refer to the person who orders one or more products detailed on our website.

1.2 The words "we" and "our" refer to "Mr. Plush".

PRODUCTS AND ORDERS

2.1 Any order you place with us constitutes an offer to purchase products from you. We accept this offer only upon receipt of your payment, and not before.

2.2 If we cannot supply the products you order, we will give you the option to cancel your order or place another order. If necessary, we may cancel your order, or you may cancel it before we have sent you the products (see clause 6).

2.3 We may replace or change the exact details of the products at any time. Again, we will try to inform you of any changes to your order before sending you the products. However, if we do send you the products, you can return them for a refund within 14 days of receipt.

PRICES AND PAYMENTS

3.1 The prices shown on the products do not include shipping and packaging costs, but these are shown during the ordering process.

3.2 Products, Content, and Specifications. All features, content, specifications, products, and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measurements, and similar descriptions are approximate and are provided for convenience only. We make every reasonable effort to accurately display the attributes of our products, including applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will display these colors accurately. The inclusion of any product or service on this website at any time does not imply or warrant that such products or services will be available at all times. It is your responsibility to check and comply with all applicable local, state, federal, and international laws (including minimum age requirements) regarding the possession, use, and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only lawfully.

SHIPPING AND DELIVERIES

4.1 After placing an order, it will be processed within 1 to 2 business days. Once your order has been verified, packed, and shipped, you will receive a tracking code in your email. This tracking code allows you to follow your purchase online. Please note that your tracking number may also be in your junk mail and spam folders, so be sure to check there as well.

Shipping to Europe: 2 to 5 business days

Shipping outside Europe: 5 to 7 business days

Please note that shipping times are always estimates and do not include order processing by the carriers. Monsieur Peluche cannot be held responsible for any shipping delays.

DUTIES, TAXES AND FEES

4.2 Monsieur Peluche does not cover taxes or duties for domestic or international shipments. The customer is responsible for any additional charges incurred upon delivery. Further information regarding duty and tax requirements can be obtained by contacting your local customs office or tax agency.

Please note that product delivery depends on local postal services and may take significantly longer to reach certain countries. Once the order has been handed over to the post office, Monsieur Peluche cannot be held responsible for any delays.

4.3 We will always send the products or contact you at the address you provided when placing your order. Once your order has been processed, it is not possible to change the address.

SHORTAGES, CLAIMS FOR DAMAGE DURING TRANSIT AND WARRANTY

5.1 If the products you receive are damaged during transport, you must contact us within 7 days of receiving them. We will send you a replacement order after you return the damaged products, along with all packaging, for inspection. In this case, we will refund the shipping and packaging costs. 

5.2 As long as you meet the conditions set out in this clause and the products you return are found to be damaged or defective, we will replace those products.

5.3 If a delivery does not match the description or quantity of products you ordered, you must contact us within seven days of receiving the order.

5.4 Please remember that we will not be able to remedy any lack, damage or defect if you do not notify us as specified.

5.5 Our general 3-month warranty covers manufacturing defects only.

This warranty does not cover damage or distortion caused by general wear and tear, misuse of the product, or failure to properly care for the leather.

Our guarantee also excludes any manufacturing defects in the leather and materials over time.

If problems arise within 3 months, repairs are possible.

Repairs are free for the first 3 months, provided that the item is considered defective and not resulting from external circumstances.

Guarantee of custom labels:

Benefit from a free 1-month warranty on the manufacture of the gold stamp for your personalized label.

If your item goes missing during the first month, simply email us with your order number for assistance.

To make a warranty claim, your order must have been processed through our official website. Your claim must include proof of purchase and photos of the manufacturing defect.

Without proof of a defect, your claim will not be covered by our warranty. We encourage you to contact our dedicated customer service specialists by sending an email to monsieurpeluche.contact@gmail.com with images of the specific defects.

Please note that we do not offer refunds for warranty claims.

CANCELLATIONS AND RETURNS

6.1 If you wish to cancel an order, you may do so for any reason within 14 days of receiving the products by sending us a clear and unambiguous notice of your intention to cancel.

6.2 You are entitled to a full refund (less shipping, packaging and duties paid) provided that:

It complies with our return policy:

-The products are received in their original packaging;
-The products are in the same condition as when they were supplied to you; and
-The products have not been subjected to handling or use beyond what would be appropriate if you were inspecting them in a store.

6.3 We reserve the right to deduct from your refund any damage to the products or packaging resulting in a loss of value.

6.4 We will not reimburse return shipping costs.

6.5 All returns must be sent with customer identification information such as the original delivery note included with your order. If you do not provide this information, we may not be able to process your return quickly, or at all.

6.6 We cannot be held responsible for returned products until we receive them. We strongly recommend using a tracked service when returning items. Please retain proof of postage with the tracking number when returning products.

6.7 Refunds will be made in the currency in which your initial payment was made.

6.8 Please note that the amount of the refund you receive may be higher or lower than the amount you initially paid due to exchange rate fluctuations.

If you are eligible, we can only process a refund with proof of purchase on the original payment method used to pay for the goods. If you paid with a gift card, we will refund the amount to a gift card. If you return the goods to us in accordance with the Return Policy, Monsieur Peluche will refund your order within 14 days of receiving the goods from you.

6.9 The following items are not eligible for refunds or exchanges:

- Item on sale

- Personalized item.

7.0 When the item contains gold or rose gold material, we do not guarantee that the gold or rose gold will remain like new. The items are intended for everyday use; therefore, the layered gold or rose gold elements will not always retain the same color.

RESPONSIBILITY

8.0 The items in the Monsieur Peluche collection are accessories only. Monsieur Peluche assumes no responsibility. The use of the product and the safety of the pet and its owner are entirely at the discretion and responsibility of the buyer and/or user.
8.1 To the fullest extent permitted by applicable law, Monsieur Peluche disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the documents on this website and will not accept any liability for any loss or damage resulting from access problems.

8.2 Mr. Plush will not be liable to anyone for any loss or damage that may occur:

Regarding the use of any information contained in any of the documents on this website.
Due to any commercial use of our products, we only supply products intended for domestic and private use. If you use our products for commercial or sales purposes, we disclaim all liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
For any damage that was not foreseeable to us at the time of the conclusion of the contract, for any indirect, special or consequential loss or damage (whether it be lost profits or otherwise), costs, expenses or other claims for compensation resulting from unforeseen circumstances.
Any liability we may have will be limited to the price paid for the products by you.

8.3 Disclaimer. Your use of this website is at your own risk. The materials and services provided in connection with this website are provided "as is" without any warranty of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this website. The materials and services on or through this website may be out of date, and neither we nor any of our affiliates make any commitment or assume any obligation to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for information on such prohibitions.

8.4 All products and services purchased on or through this website are subject solely to the applicable warranties of their respective manufacturers, distributors, and exclusive suppliers, as applicable. To the fullest extent permitted by applicable law, we hereby disclaim all warranties of any kind, express or implied, including any implied warranties relating to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we expressly disclaim liability for any product defect or fault, claims arising from normal wear and tear, product misuse, abuse, product modification, incorrect product selection, failure to comply with any code, or misappropriation. We offer no warranties to those defined as "consumers" under the Magnuson-Moss Federal Trade Commission Warranty Improvements Act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for such prohibitions.

8.5 Limitations of Liability . We assume no responsibility and will not be liable for any damage or virus that may infect your computer, telecommunications equipment, or any other property caused by or arising from your access to, use of, or browsing of this website or your downloading of any material from this website.

8.6 In no event shall we, our officers, directors, employees, shareholders, affiliates, parent companies, agents, successors, assigns, separate retail partners, or any party involved in the creation, production, or transmission of this website be liable to anyone for any indirect, special, punitive, incidental, or exclusive damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or results of the use of this website, any websites linked to this website, or the materials, information, or services contained on any or all such websites, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for information on such prohibitions.

8.6 If you have any problems with this website or any of its content, you agree that your sole remedy is to discontinue using this website. If you have any problems with products or services purchased on or through this website, you agree that your sole remedy, if any, is to contact the manufacturer of those products or the provider of those services in accordance with that manufacturer's instructions or the provider's warranty, or to request a return and refund for those products or services in accordance with the return and refund policies posted on this website.

8.7 Revisions to these terms and conditions . We may revise these terms and conditions at any time and from time to time by updating this posting. You should visit this page periodically to review the then-current terms and conditions, as they are binding upon you. Certain provisions of these terms and conditions may be superseded by legal notices or expressly designated terms and conditions located on specific pages of this website.

8.8 Choice of Law; Jurisdiction . These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistencies or ambiguities between them. These Terms and Conditions shall be governed by and construed in accordance with the laws of France, without giving effect to any principles of conflicts of law. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally created and maintained in printed form.

8.9 Termination . You or we may retain or terminate your account or your use of this website at any time, for any reason or no reason. You are personally responsible for all orders you place or charges you incur prior to termination. We reserve the right to modify, suspend, or discontinue all or any part of this website at any time without prior notice. Further assistance. If you do not understand any of the above Terms and Conditions, or if you have any questions or comments, please contact us through our contact page.

GENERAL

9.1 Any contract between us, whether for the use of the site or in relation to the purchase of products or services via the site, shall be governed by French law and all parties submit to the non-exclusive jurisdiction of the Dutch courts.

9.2 If any part of these terms and conditions is invalid or cannot be applied in whole or in part, this will not affect the validity and enforceability of any other part of the terms and conditions.

9.3 We may transfer, assign or subcontract all or part of our rights and responsibilities under these terms and conditions to any other organization.

9.4 Any person other than you and us has no rights under the Contracts (Rights of Third Parties) Act 1999.

9.5 We reserve the right to modify these terms and conditions from time to time by posting new terms and conditions on this website.

Monsieur Peluche is based in Chantilly, France. Contact us via our contact form.

Monsieur Peluche® is a registered trademark. All rights reserved 2024 © Monsieur Peluche.